Shipping Policy
1. Introduction
Welcome to ZORVIX LABC LLC (“we”, “our”, “us”). This Shipping Policy outlines our procedures, timelines, and responsibilities for shipping products purchased on our independent e-commerce website. By placing an order, you agree to comply with this policy.
2. Scope
This policy applies globally except for China, India, Cuba, Iran, North Korea, Syria, Israel, Sudan, Ukraine, and Russia. Orders from these regions are not processed.
3. Order Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
4. Shipping Methods
We offer multiple shipping options depending on destination, package size, and delivery speed:
- Standard Shipping: 5–14 business days
- Expedited Shipping: 3–7 business days
- Priority Shipping: 1–3 business days
5. Shipping Costs
Shipping fees are calculated at checkout based on package weight, destination, and selected shipping method.
6. Order Confirmation
Once your order is placed, you will receive a confirmation email with the order details and estimated delivery date.
7. Shipping Confirmation
When your order ships, we will send a shipping confirmation email including the tracking number and carrier information.
8. Tracking Shipments
Customers can track shipments using the provided tracking number on the carrier’s website.
9. Delivery Timeframes
Delivery times are estimates and may vary due to customs, weather, or carrier delays. International shipping may take longer.
10. Shipping Restrictions
We cannot ship to P.O. boxes in certain countries and regions. Delivery is only made to physical addresses.
11. Lost or Damaged Shipments
We are not responsible for lost or damaged packages during transit if a tracking number shows delivery. Contact us for resolution within 7 days of delivery.
12. International Shipping
International customers are responsible for import duties, taxes, and customs clearance. Shipping timeframes may vary based on destination.
13. Order Changes
Changes to shipping address or method must be requested within 24 hours of order placement. We cannot guarantee changes after order processing.
14. Multiple Shipments
Orders containing multiple items may be shipped separately depending on availability, warehouse location, or shipping method.
15. Shipping Delays
We are not liable for delays caused by customs, weather, or carrier issues. We will notify customers if significant delays occur.
16. Free Shipping Offers
Free shipping promotions may be subject to minimum order amounts, specific regions, or limited-time offers. Terms are indicated on the website.
17. Packaging
We use secure packaging to protect items during transit. Fragile items are handled with care to minimize damage.
18. Returns & Exchanges
Returned items due to shipping errors or damages will follow our Return Policy. Customers must initiate the return within 14 days of receipt.
19. Customer Responsibility
Customers must provide accurate shipping information. Incorrect or incomplete addresses may delay delivery or incur additional shipping fees.
20. Contact Information
ZORVIX LABC LLC
5225 N Academy Blvd NUM 210
Colorado Springs, CO 80918
assist@nikueco.com
21. Governing Law
This Shipping Policy is governed by the laws of the United States, specifically the state of Colorado.
22. Policy Changes
We reserve the right to update this Shipping Policy at any time. Updated policies will be posted on the website with a revised effective date.
23. Tracking Discrepancies
If tracking information appears incorrect, customers should allow 2–3 business days before contacting support for investigation.
24. High-Value Shipments
Orders of high value may require signature confirmation upon delivery for security purposes.
25. Children’s Safety
All shipped products comply with safety standards and are suitable for general audiences. Our website does not contain adult content.