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Return Policy

1. Overview

At ZORVIX LABC LLC (“we”, “our”, “us”), we strive to provide high-quality products and customer satisfaction. This Return Policy explains how you can return or exchange products purchased from our website. By purchasing, you agree to comply with this policy.

2. Scope

This Return Policy applies globally except for users located in China, India, Cuba, Iran, North Korea, Syria, Israel, Sudan, Ukraine, and Russia. We do not process returns from these regions.

3. Eligibility for Returns

Products can be returned if:

  1. They are unused, undamaged, and in original packaging.
  2. Returned within 14 days from the delivery date.
  3. Accompanied by the original receipt or proof of purchase.
  4. The product is not customized, personalized, or marked as final sale.
  5. It does not fall under prohibited categories such as hazardous materials.

4. Non-Returnable Items

The following products cannot be returned:

  1. Gift cards, promotional items, or free merchandise.
  2. Perishable goods or consumables.
  3. Products that have been used, altered, or damaged after delivery.
  4. Personal care items for hygiene reasons.

5. Return Process

To initiate a return:

  1. Contact us within 14 days of receiving the item.
  2. Provide your order number and reason for return.
  3. We will issue a Return Merchandise Authorization (RMA) number.
  4. Ship the item back to us with the RMA number clearly labeled.

6. Shipping Costs

Shipping costs for returns are generally the responsibility of the customer unless:

  1. The return is due to a defective or incorrect item.
  2. We provide a prepaid return label.

7. Refunds

Refunds will be processed as follows:

  1. Once the returned item is received and inspected, refunds are issued within 14 days.
  2. Refunds are made to the original payment method.
  3. Shipping fees are non-refundable unless the return is due to our error.
  4. Partial refunds may apply for items not in original condition or missing parts.

8. Exchanges

We offer exchanges for products of equal value:

  1. Request an exchange within 14 days.
  2. Provide details of the item to exchange.
  3. Ship the item back using the provided RMA number.
  4. We will ship the replacement item once the original is received.

9. Defective or Damaged Products

If you receive a defective or damaged item:

  1. Contact us immediately within 7 days of delivery.
  2. Provide a photo or description of the defect.
  3. We will issue a prepaid return label for replacement or refund.

10. Late or Missing Refunds

If you haven’t received your refund within 14 days:

  1. Check your bank account or payment method.
  2. Contact us with proof of return and RMA number.

11. Sale and Clearance Items

Products purchased on sale or clearance may have different return conditions. Check the product description for details.

12. International Returns

International customers must comply with local customs regulations and are responsible for any import duties or taxes. Returns must be initiated within 14 days.

13. Product Inspection

All returned products are inspected. We reserve the right to deny a refund or exchange if items are not in original condition.

14. Cancellations

Orders can be canceled within 7 days of purchase if they have not been shipped. Contact us to confirm cancellation.

15. Responsibility for Shipping

Customers are responsible for properly packaging returned items to prevent damage during transit.

16. Lost or Stolen Returns

We are not responsible for returns lost or stolen during shipment. Consider using trackable shipping methods.

17. Partial Returns

Partial returns are accepted. Refunds will be calculated based on the returned items only.

18. Customer Support

For questions about returns, contact us through our dedicated support channel. Response time is typically within 14 days.

19. Governing Law

This Return Policy is governed by the laws of the United States, specifically the state of Colorado.

20. Contact Information

ZORVIX LABC LLC
5225 N Academy Blvd NUM 210
Colorado Springs, CO 80918
assist@nikueco.com

21. Changes to Return Policy

We reserve the right to update this Return Policy. Any changes will be posted on our website with an updated effective date.

22. Special Circumstances

For defective products or items damaged in shipping, exceptions to standard procedures may apply. Contact our support for guidance.

23. Children’s Safety

We ensure products returned or exchanged do not pose a risk to children. Our website does not market adult content or unsafe items.

24. Refund Timelines

Refunds are processed promptly within 14 days after we receive and inspect the returned product.

25. Compliance

This policy is designed to comply with US federal and state consumer protection laws, ensuring fairness and transparency.